Lex Products serves the entertainment market through authorized Theatrical Dealers. If you are an end-user such as a theatre, educational institution, corporate entity or studio, please call or email us for a dealer in your area.
Lex Products serves the Industrial/ Generator market through authorized Dealers. If you are an end-user such as a electrical contractor, please call or email us for a dealer in your area.
Lex is proud to serve all branches of our military either direct contract or through contract vehicles. We are actively involved with partners on 3PL, TLS, DLA, and others.
We offer convenient on-line pricing for established customers; if you do not know your authorized Lex customer account number, please contact your Inside Service Representative (ISR). If you would like a complete price list in PDF format, please also contact your ISR.
Repair and Retrofit of Non-Warranty Items
We are happy to evaluate any product for repairs or retrofitting that is past warranty expiration. If you wish to send in items for repair please reach out to firstname.lastname@example.org for a Return Merchandise Authorization (RMA).
RMA’s are valid for 30 days from date of issue. Once items are received and evaluated we will send a quote for the pricing of the repair. Upon receipt of the quote you will have (10) business days to decide to move forward with the repair and provide payment.
If you do not want to proceed with the repair, you will be responsible for the costs of evaluation fee and return shipment, to be invoiced on your customer account (or credit card if appropriate)
Non-Warranty Repair Evaluation Fees
For product repairs an evaluation fee will be applied as follows:
Cable- $50.00 per unit
Distribution Boxes- $100.00 per unit
Dimmers- $75.00 per unit
Racks-$100.00 per unit
Lux Commander-$100.00 per unit
Note: Max $500 fee per pallet/buckhorn
The fee will be waived if you proceed with the repair.
Warranty Repair or Replacement Claims
If you wish to make a warranty claim, please reach out to our Quality Department (Customer-Feedback@lexproducts.com) to obtain a Return Merchandise Authorization (RMA). RMA’s are valid for 30 days from date of issue. Once the product is received and evaluated, we will either repair or replace the product with the same or equivalent product at our discretion. If the product is determined not to be covered by warranty, we will issue a Quote for repair. If you do not want to proceed with the repair, you will be responsible for the costs of evaluation fee and return shipment, to be invoiced on your customer account (or credit card).
For product repairs an evaluation fee will be applied as follows:
Distribution Boxes- $100.00*
Note: Per Line Item; Max $250 per order
The fee will be waived if you proceed with the repair.
Initial orders are pre-paid, credit card or wire transfer.
Approved accounts are sold on a net 30 day basis.
Visa, Master Card, Discover, and American Express are accepted.
Hold for Release Orders: If Seller accepts an order on a Hold for Release (HFR) basis in which the ship date is greater than ninety (90) days after Buyer’s purchase order date, Seller reserves the right to adjust the sell price according to changes in standard market indexes for costs of raw materials.
Shipping is F.O.B. Shelton, CT, Davie, FL or Pacoima, CA.
Receipt and Inspection of Product
Upon receipt of order a customer has (5) business days to report any shortage or non-conformance to our Quality team (Customer-Feedback@lexproducts.com). If a report of shortage or non-conformance is not made within this time frame, the order is deemed as accepted by the customer.
Standard Item Returns
Returns of UNUSED, STANDARD ITEMS, will be accepted up to (30) days from the receipt date of the shipment. Returns must be accompanied by a prearranged Return Merchandise Authorization (RMA) form and are valid for (30) days from date of issue.
RMA’s not received within 30 days from issuance will be void and sent back at customer’s expense. Items must be returned in original packaging or suitable packaging to prevent damage to the item(s) in transit.
A MINIMUM 15% restock fee will apply. You will be credited the full order amount minus any shipping charges and restocking fees if applicable.
Please note, a RMA authorization for return is not a credit. Credit will be issued only after the item(s) is received, inspected and deemed acceptable. Please contact our Quality Department at Customer-Feedback@lexproducts.com for an RMA.
Once an order process for designing, developing and fabricating a custom solution (Non-Standard, “NS”) has started, the order is non-cancelable. All non-standard products will require a signed engineering drawing and acknowledgment as appropriate, by the customer.
All Non-Standard products are non-returnable and non-refundable. Non-standard Sales are final.
Due to fluctuations in the price of copper, prices are subject to change without notice.
Hours of Operation
Shelton, CT & Davie, FL 8:30 A.M. - 5:00 P.M. Eastern time, Monday through Friday.
Pacoima, CA. 8:30 A.M. - 5:00 P.M. Pacific time, Monday through Friday.
COMPLETE TERMS AND CONDITIONS
Lex Products, LLC, LexTM3 Systems, LLC, LexTM3, LLC and their affiliates, subsidiaries and related entities, hereinafter collectively referred to as “Seller”
Seller warrants Lex PowerGATE™ and PCS products to be free from defects of material or workmanship for two (2) years from date of order shipment.
Lex EverGrip® Molded Multi-Cable Assemblies are warranted against molded connector failure resulting from pushed pins, broken conductors, and broken ground rings within the connector, for a period of (5) years from date of purchase.
Cable assemblies will be either repaired or replaced at Lex's option. Cable wear and tear or product misuse or abuse is not covered by this warranty. Damaged pins or contacts resulting from making or breaking connectors under load is a misuse of the product and not covered under this warranty.
Seller warrants its repair work to be free from defects of material or workmanship for a period of one (1) year from the date of repair unless otherwise noted.
Third party products resold by Lex Products shall be subject only to the warranty extended by the original manufacturer.
Seller’s warranty is restricted to the repair or replacement, at Seller’s option, of any part which proves to be defective and for which claim was made in writing prior to the expiration date of the warranty. This warranty does not apply to any defect arising from accident, misuse, unauthorized repair, alteration, or negligent use. This warranty does not apply to normal wear and tear. SELLER DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
If Buyer desires to make a warranty claim with respect to a Product, Buyer shall contact Seller and request an RMA in accordance with paragraph 4. Upon receipt of the returned Product, Seller will inspect the Product and conduct diagnostic tests to determine if required repair or maintenance is covered under Seller’s warranty. If Seller determines the Product is covered under Seller’s warranty, Seller will repair or replace such Product in accordance with this Section 7.
If Seller determines the Product is not covered under Seller’s warranty, Seller will notify Buyer of the completed RMA evaluation (the “RMA Notice), along with the cost of repairs. Upon Buyer’s receipt of such notification, Buyer will instruct Seller in writing to either repair the Product or return the Product to Buyer. If Buyer does not provide such written instruction within thirty (30) days after the date of the RMA Notice, Seller may take either of the following actions as determined in Seller’s sole discretion: (a) ship the Product back to Buyer at Buyer’s expense, or (b) scrap the Product and issue Buyer a credit equal to the value of the scrapped Product in such amount as reasonably determined by Seller. Seller shall not be responsible for any loss of or damage to Products returned pursuant to an RMA unless such loss or damage is caused solely by Seller’s gross negligence or intentional misconduct. In no event shall Seller’s liability exceed the replacement value of the lost or damaged Product.
If Buyer does not provide such written instructions within thirty (30) days after the date of the RMA Notice Seller may take either of the following actions as determined in Seller’s sole discretion: (a) ship the Product back to Buyer at Buyer’s expense and charge Buyer a diagnostic fee in an amount reasonably determined by Seller, or (b) scrap the Product and issue Buyer a credit equal to the value of the scrapped Product in such amount as reasonably determined by Seller. Seller shall not be responsible for any loss of or damage to Products returned pursuant to an RMA unless such loss or damage is caused solely by Seller’s gross negligence or intentional misconduct. In no event shall Seller’s liability exceed the replacement value of the lost or damaged Product. When Seller has completed repairs, Seller shall notify Buyer so that Buyer can arrange for shipment. If Buyer does not arrange for shipment within thirty (30) days after notification that repairs are complete, Seller shall ship the Product back to Buyer at Buyer’s expense.
9. Exclusive Remedies: THE REMEDIES PROVIDED HEREIN ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES. SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER BASED ON CONTRACT, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF THE DESIGN MANUFACTURE, SALE, DELIVERY, OR USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ACCIDENT, MISUSE, UNAUTHORIZED REPAIR, ALTERATION OR NEGLIGENT USE.
10. Intellectual Property: Seller agrees to defend at its own expense, any suit or legal proceeding which may be brought against Buyer alleging infringement by Buyer of any patent of the United States, as a result of Buyer’s use of the Product sold hereunder for its intended purposes, provided that Buyer shall give Seller prompt written notice of any claim, threat, or institution of any such suit or legal proceeding, and provided further that Seller shall then have the sole right to control and conduct the defense and/or settlement of such claim, threat, suit or legal proceeding, either in the name of Seller or Buyer or both, and Buyer shall, at Seller’s request and expense, provide relevant information and reasonable cooperation. Seller shall pay all final judgments and all costs and attorney’s fees assessed against Buyer in any such suit or legal proceeding, provided Buyer has complied with the conditions hereof with respect to prompt notice and cooperation in connection with such suit or legal proceeding and given exclusive control thereof to Seller Notwithstanding the foregoing, Seller shall not be liable for any attorney’s fees or other legal expenses incurred by the Buyer without the knowledge and prior written consent of Seller. Seller shall have the right, at its own expense to procure for Buyer the right to continue using the Product claimed to infringe, replace said Product with an equally satisfactory non-infringing Products, modify said Product so that it becomes non-infringing, or remove such Product and refund the purchase price thereof less a reasonable amount for use, damage or obsolescence. Buyer acknowledges that title to and ownership of all copyright, patent, trade secret, trademark and other intellectual property rights, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights, and all similar or equivalent rights or forms of protection in any part of the world, however embodied in the Products, shall at all times remain the property of Seller. Upon agreeing to the Lex Ecommerce & Policy Agreement, Lex resellers are granted a limited, non-exclusive, non-transferable, revocable license to use LEX’s brands, names, logos, trademarks, service marks, products images, trade dress, copyrights, and other intellectual property associated with the products Reseller is authorized to offer for sale (the “LEX IP”) solely for the purposes of marketing and selling the Products. This license will cease upon termination of Reseller’s status as a Reseller. LEX reserves the right to review and approve, in its sole discretion, Reseller’s use or intended use of the LEX’s IP at any time, without limitation. Reseller acknowledges that it owns no right, title, or interest in any of the LEX IP except as granted herein.
11. Modification of Terms: BUYER’S ACCEPTANCE OF ANY QUOTATION IS EXPRESSLY SUBJECT TO BUYER’S ASSENT TO EACH AND ALL OF THE TERMS AND CONDITIONS SET FORTH IN SELLER’S QUOTATION, AND BUYER’S ASSENT TO THESE TERMS AND CONDITIONS OF SALE SHALL BE CONCLUSIVELY PRESUMED FROM BUYER’S SUBMISSION OF ITS PURCHASE ORDER. NO ADDITION TO OR MODIFICATION OF SAID TERMS AND CONDITIONS SHALL BE BINDING UPON SELLER UNLESS SPECIFICALLY AGREED TO BY SELLER IN WRITING. IF BUYER’S PURCHASE ORDER OR OTHER CORRESPONDENCE CONTAINS TERMS OR CONDITIONS CONTRARY TO OR IN ADDITION TO THE TERMS AND CONDITIONS CONTAINED HEREIN OR IN SELLER’S QUOTATION. ACCEPTANCE OF ANY ORDER BY SELLER SHALL NOT BE CONSTRUED AS ASSENT TO SUCH CONTRARY OR ADDITIONAL TERMS AND CONDITIONS OR CONSTITUTE A WAIVER BY SELLER OF ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN OR IN SELLER’S QUOTATION. SELLER’S ACCEPTANCE OF BUYER’S PURCHASE ORDER IS EXPRESSLY CONDITIONED ON BUYER’S ASSENT TO THESE TERMS AND CONDITIONS AND NO MODIFICATION OR WAIVER OF THESE TERMS AND CONDITIONS IS VALID. UNLESS CONFIRMED IN WRITING BY AN AUTHORIZED REPRESENTATIVE OF SELLER.
12. Authority to Export: ALL ORDERS ACCEPTED FOR EXPORT (AND/OR RE-EXPORT) ARE SUBJECT TO 1) UNITED STATES GOVERNMENT EXPORT REGULATIONS; AND 2) BUYER PROVIDING SELLER WITH ALL DOCUMENTATION NECESSARY FOR SHIPMENT TO THE DESTINATION COUNTRY.