Sales Policies & Complete Terms & Conditions

Entertainment Market
Lex Products serves the entertainment market through authorized Theatrical Dealers. If you are an end-user such as a theatre, educational institution, corporate entity or studio, please call or email us for a dealer in your area.

Industrial Market
Lex Products serves the Industrial/ Generator market through authorized Dealers. If you are an end-user such as a electrical contractor, please call or email us for a dealer in your area.

Military Market
Lex is proud to serve all branches of our military either direct contract or through contract vehicles. We are actively involved with partners on 3PL, TLS, DLA, and others.

Credit Application

Pricing
We offer convenient on-line pricing for established customers; if you do not know your authorized Lex customer account number, please contact your Inside Service Representative (ISR). If you would like a complete price list in PDF format, please also contact your ISR.

Repair and Retrofit of Non-Warranty Items

We are happy to evaluate any product for repairs or retrofitting that is past warranty expiration. If you wish to send in items for repair please reach out to [email protected] for a Return Merchandise Authorization (RMA).

RMA’s are valid for 30 days from date of issue. Once items are received and evaluated we will send a quote for the pricing of the repair. Items sent in for repair service must be in a ready to repair condition. LEX reserves the right to deny repair service for any item received that it deems to be unsafe or unfit for repair.

Upon receipt of the quote you will have (10) business days to decide to move forward with the repair and provide payment.

If you do not want to proceed with the repair, you will be responsible for the costs of evaluation fee and return shipment, to be invoiced on your customer account (or credit card if appropriate)

Non-Warranty Repair Evaluation Fees

Evaluation Fees
For product repairs an evaluation fee will be applied as follows:

Cable- $50.00 per unit
Distribution Boxes- $100.00 per unit
Dimmers- $75.00 per unit
Racks-$100.00 per unit
Lux Commander-$100.00 per unit

Note: Max $500 fee per pallet/buckhorn
The fee will be waived if you proceed with the repair.

Warranty Repair or Replacement Claims

If you wish to make a warranty claim, please reach out to our Quality Department ([email protected]) to obtain a Return Merchandise Authorization (RMA). RMA’s are valid for 30 days from date of issue. Once the product is received and evaluated, we will either repair or replace the product with the same or equivalent product at our discretion. If the product is determined not to be covered by warranty, we will issue a Quote for repair. If you do not want to proceed with the repair, you will be responsible for the costs of evaluation fee and return shipment, to be invoiced on your customer account (or credit card).

Evaluation Fees
For product repairs an evaluation fee will be applied as follows:

Cable- $50.00*
Distribution Boxes- $100.00*
Dimmers- $75.00*
Racks-$100.00*
Lux Commander-$100.00*

Note: Per Line Item; Max $250 per order
The fee will be waived if you proceed with the repair.

Sales Terms
Initial orders are pre-paid, credit card or wire transfer.

Approved accounts are sold on a net 30 day basis.
Visa, Master Card, Discover, and American Express are accepted.

Hold for Release Orders: If Seller accepts an order on a Hold for Release (HFR) basis in which the ship date is greater than ninety (90) days after Buyer’s purchase order date, Seller reserves the right to adjust the sell price according to changes in standard market indexes for costs of raw materials.

Shipping
Shipping is F.O.B. Shelton, CT, Davie, FL or Pacoima, CA.

Receipt and Inspection of Product

Upon receipt of order a customer has (5) business days to report any shortage or non-conformance to our Quality team ([email protected]). If a report of shortage or non-conformance is not made within this time frame, the order is deemed as accepted by the customer.

Standard Item Returns

Returns of UNUSED, STANDARD ITEMS, will be accepted up to (30) days from the receipt date of the shipment. Returns must be accompanied by a prearranged Return Merchandise Authorization (RMA) form and are valid for (30) days from date of issue.

RMA’s not received within 30 days from issuance will be void and sent back at customer’s expense. Items must be returned in original packaging or suitable packaging to prevent damage to the item(s) in transit.

A MINIMUM 15% restock fee will apply. You will be credited the full order amount minus any shipping charges and restocking fees if applicable.

Please note, a RMA authorization for return is not a credit. Credit will be issued only after the item(s) is received, inspected and deemed acceptable. Please contact our Quality Department at [email protected] for an RMA.

Non-Standard Items

Once an order process for designing, developing and fabricating a custom solution (Non-Standard, “NS”) has started, the order is non-cancelable. All non-standard products will require a signed engineering drawing and acknowledgment as appropriate, by the customer.

All Non-Standard products are non-returnable and non-refundable. Non-standard Sales are final.

NOTICE
Due to fluctuations in the price of copper, prices are subject to change without notice.

Quoted prices to NOT include any tariff costs. Lex manufactures and assembles our products in the USA, however we do source a small amount raw materials or components internationally. Due to dynamic global policies regarding tariffs we will apply any related costs at the time of order.

Hours of Operation
Shelton, CT & Davie, FL 8:30 A.M. - 5:00 P.M. Eastern time, Monday through Friday.

Pacoima, CA. 8:30 A.M. - 5:00 P.M. Pacific time, Monday through Friday.

COMPLETE TERMS AND CONDITIONS

Lex Products, LLC, LexTM3 Systems, LLC, LexTM3, LLC and their affiliates, subsidiaries and related entities, hereinafter collectively referred to as “Seller”

Delivery Dates and Prices: All delivery and shipment dates indicated on the face hereof are approximate and subject to Seller’s availability schedule. Seller will make reasonable efforts to meet the delivery date(s) quoted. If a specific delivery date has been agreed upon, the customer must ensure that the Seller receives in sufficient time, any drawings, drafts, or other design material required by the Seller for the processing of the order. However, Seller will not be liable for its failure to meet the delivery date(s) or for any delay in performance hereunder due to unforeseen circumstances or shortages, due to causes beyond its control, or due to its voluntary or mandatory compliance with any governmental act, regulation, or request. If the price is stated by reference to a published price list, then the price shall be the price on the published price list in effect at the time Seller receives Buyer’s purchase order. However, if any Product is ordered prior to the effective date of a published price change and the delivery is subsequent to the price change, the price will be honored from the date of the purchase order. Any Products purchased as part of a “will-call order” (as designated by Seller and Buyer) will be available for pickup by Buyer at Seller’s designated facility. Seller will notify Buyer (either in writing or by telephone) when such Products are available for pickup. If Buyer does not take possession of such Products within five days after Seller’s initial notification, or if Buyer otherwise does not respond to Seller’s notification(s), Seller will take either of the following actions as determined in Seller’s sole discretion:(a) ship such Products to Buyer, at Buyer’s expense, to the address listed on Buyer’s Purchase Order and Buyer agrees to pay for such shipment in accordance with the payment terms of section 5 hereunder; (b) ship such Products in place and Buyer agrees to pay for such shipment in accordance with the payment terms of section 5 hereunder; or (c) cancel the sale of such Products except that Buyer shall pay to Seller a restocking fee equal to 15% of the purchase price of such restocked Products.
Packing and Loss or Damage in transit: Products will be packed for shipment in a manner suitable to the method of shipment specified by Buyer, or to the method selected by Seller in the absence of instructions. Unless otherwise indicated on the face hereof, all sales hereunder are f.o.b. shipping point, and all risk of loss or damage to equipment in transit is upon Buyer.
Payment Due For Partial Deliveries: Seller may, unless specifically directed not to by the Sales contact, deliver any portion of the Products ordered, regardless of utility to Buyer in the absence of the undelivered portion, and all such partial deliveries shall be accepted and paid for in accordance with the terms of Paragraphs 4 and 5 below. The making of a partial delivery that, to any extent, is not in accordance with the contract of sale shall not affect the Buyer’s obligation hereunder to remit payment.
Inspection, Acceptance and Return of Products: Buyer shall inspect the Products immediately upon receipt and within five (5) business days after receipt, give written notice to Seller of any claim for shortage or that the Products do not conform to the terms of the contract of sale. If Buyer shall fail to give such notice, the Products shall be deemed accepted and to conform with the terms of the contract of sale, and Buyer shall be bound to pay for the Products in accordance with the terms of Paragraph 5 below. Return of Products, defective or otherwise, will not be accepted by Seller without (i) written notification from buyers to Seller within 30 days of receipt of invoice and (ii) receipt of a return material authorization (RMA) number from Seller authorizing such of return. Products authorized to be returned shall be shipped f.o.b. destination, freight pre- paid. When return of nonconforming goods has been accepted by Seller, conforming shipment may be made in accordance with Paragraph 1 above and Paragraph 7 below without further liability on Seller’s part. Buyer will be liable for restocking charges in the event Products are returned to the Seller which are not defective and are in accordance with these terms. When a trade-in is authorized by Seller, Buyer shall ship f.o.b. destination, freight pre-paid, material or equipment so authorized for trade-in, to specified location.
Payment and Credit Terms: Standard terms are net 30 days, pending credit approval. American Express, Visa and MasterCard accepted. Shipping is F.O.B. as further detailed in Buyer’s purchase order as agreed to by Seller. Seller will extend credit to approved customers who complete the credit application set forth below. By completing a credit application, customer is requesting that Seller goods on account. Merchandise returns must be prearranged and may be subject to a 15% restocking fee. Due to fluctuations in the price of copper, prices are subject to change without notice. There is no minimum order. Orders for custom and/or configured items that require significant Lex Engineering design may be subject to a pre-payment deposit of up to 50% (or more depending on the customer’s credit terms as set forth above). Unless otherwise indicated on the face hereof, Buyer agrees to remit payment in full to the address provided on the face of Seller’s invoice for all shipments including shipment of any partial portion of the Products ordered, upon receipt of invoice. Account balances not paid in accordance with these terms are subject to the maximum prevailing legal interest rate calculated from date of delinquency. In the event Seller finds it necessary to refer an account to an attorney or an agent for collection of delinquent accounts, Buyer shall pay all costs of collection including, without limitation, reasonable attorneys’ fees. Should Buyer become delinquent in the payment of any sum due hereunder, or, if Buyer becomes insolvent, or if any proceedings are commenced under any bankruptcy or similar laws for Buyer’s reorganization or other debt adjustment, Seller will not be obligated to continue performance. Seller reserves the right to change the credit terms provided herein when, in Seller’s opinion, the financial condition or previous payment record of Buyer so warrants. If, within thirty (30) days of receipt of written notice of such charge, Buyer fails to agree and comply with different terms of credit, and/or fails to give adequate assurance of due performance. Seller may (a) by notice to Buyer, treat such failure or refusal as repudiation by Buyer of the portion of the purchase order not then fully performed, whereupon Seller may cancel all further delivery and any amounts unpaid hereunder shall immediately become due and payable; or (b) make shipments under reservation of a demand for advance payment or payment against tender of documents of title, Buyer’s acceptance of delivery of any Products shall constitute a representation that Buyer is solvent.
Taxes: Purchase prices do not include, excise or similar taxes, which, shall be paid by Buyer. When required by the appropriate taxing authorities, Seller may collect from Buyer appropriate amounts of sales tax and will remit same to the taxing authority.
Warranty: Seller warrants the products it manufactures to be free from defects of material or workmanship for a period of one (1) year from date of order shipment unless otherwise noted.

Seller warrants Lex PowerGATE^™ and PCS products to be free from defects of material or workmanship for two (2) years from date of order shipment.

Lex EverGrip^® Molded Multi-Cable Assemblies are warranted against molded connector failure resulting from pushed pins, broken conductors, and broken ground rings within the connector, for a period of (5) years from date of purchase.

Cable assemblies will be either repaired or replaced at Lex's option. Cable wear and tear or product misuse or abuse is not covered by this warranty. Damaged pins or contacts resulting from making or breaking connectors under load is a misuse of the product and not covered under this warranty.

Seller warrants its repair work to be free from defects of material or workmanship for a period of one (1) year from the date of repair unless otherwise noted.

Third party products resold by Lex Products shall be subject only to the warranty extended by the original manufacturer.

Seller’s warranty is restricted to the repair or replacement, at Seller’s option, of any part which proves to be defective and for which claim was made in writing prior to the expiration date of the warranty. This warranty does not apply to any defect arising from accident, misuse, unauthorized repair, alteration, or negligent use. This warranty does not apply to normal wear and tear. SELLER DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

If Buyer desires to make a warranty claim with respect to a Product, Buyer shall contact Seller and request an RMA in accordance with paragraph 4. Upon receipt of the returned Product, Seller will inspect the Product and conduct diagnostic tests to determine if required repair or maintenance is covered under Seller’s warranty. If Seller determines the Product is covered under Seller’s warranty, Seller will repair or replace such Product in accordance with this Section 7.

If Seller determines the Product is not covered under Seller’s warranty, Seller will notify Buyer of the completed RMA evaluation (the “RMA Notice), along with the cost of repairs. Upon Buyer’s receipt of such notification, Buyer will instruct Seller in writing to either repair the Product or return the Product to Buyer. If Buyer does not provide such written instruction within thirty (30) days after the date of the RMA Notice, Seller may take either of the following actions as determined in Seller’s sole discretion: (a) ship the Product back to Buyer at Buyer’s expense, or (b) scrap the Product and issue Buyer a credit equal to the value of the scrapped Product in such amount as reasonably determined by Seller. Seller shall not be responsible for any loss of or damage to Products returned pursuant to an RMA unless such loss or damage is caused solely by Seller’s gross negligence or intentional misconduct. In no event shall Seller’s liability exceed the replacement value of the lost or damaged Product.

Repair Policy: If Buyer desires that Seller provide non-warranty repair or maintenance services (“Repairs”) with respect to a Product, Buyer shall contact Seller and request an RMA. Upon Seller’s written approval of the RMA request, Buyer shall ship the Product at Buyer’s expense to the address designated by Seller. Upon Seller’s receipt, Seller will inspect the Product and conduct diagnostic tests. Upon completion of the RMA evaluation, Seller will provide Buyer with an RMA Notice, along with the cost of any necessary repairs. Upon Buyer’s receipt of such notification, Buyer will instruct Seller in writing to either repair the Product or return the Product to Buyer.

If Buyer does not provide such written instructions within thirty (30) days after the date of the RMA Notice Seller may take either of the following actions as determined in Seller’s sole discretion: (a) ship the Product back to Buyer at Buyer’s expense and charge Buyer a diagnostic fee in an amount reasonably determined by Seller, or (b) scrap the Product and issue Buyer a credit equal to the value of the scrapped Product in such amount as reasonably determined by Seller. Seller shall not be responsible for any loss of or damage to Products returned pursuant to an RMA unless such loss or damage is caused solely by Seller’s gross negligence or intentional misconduct. In no event shall Seller’s liability exceed the replacement value of the lost or damaged Product. When Seller has completed repairs, Seller shall notify Buyer so that Buyer can arrange for shipment. If Buyer does not arrange for shipment within thirty (30) days after notification that repairs are complete, Seller shall ship the Product back to Buyer at Buyer’s expense.

9. Exclusive Remedies: THE REMEDIES PROVIDED HEREIN ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES. SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER BASED ON CONTRACT, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF THE DESIGN MANUFACTURE, SALE, DELIVERY, OR USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ACCIDENT, MISUSE, UNAUTHORIZED REPAIR, ALTERATION OR NEGLIGENT USE.

10. Intellectual Property: Seller agrees to defend at its own expense, any suit or legal proceeding which may be brought against Buyer alleging infringement by Buyer of any patent of the United States, as a result of Buyer’s use of the Product sold hereunder for its intended purposes, provided that Buyer shall give Seller prompt written notice of any claim, threat, or institution of any such suit or legal proceeding, and provided further that Seller shall then have the sole right to control and conduct the defense and/or settlement of such claim, threat, suit or legal proceeding, either in the name of Seller or Buyer or both, and Buyer shall, at Seller’s request and expense, provide relevant information and reasonable cooperation. Seller shall pay all final judgments and all costs and attorney’s fees assessed against Buyer in any such suit or legal proceeding, provided Buyer has complied with the conditions hereof with respect to prompt notice and cooperation in connection with such suit or legal proceeding and given exclusive control thereof to Seller Notwithstanding the foregoing, Seller shall not be liable for any attorney’s fees or other legal expenses incurred by the Buyer without the knowledge and prior written consent of Seller. Seller shall have the right, at its own expense to procure for Buyer the right to continue using the Product claimed to infringe, replace said Product with an equally satisfactory non-infringing Products, modify said Product so that it becomes non-infringing, or remove such Product and refund the purchase price thereof less a reasonable amount for use, damage or obsolescence. Buyer acknowledges that title to and ownership of all copyright, patent, trade secret, trademark and other intellectual property rights, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights, and all similar or equivalent rights or forms of protection in any part of the world, however embodied in the Products, shall at all times remain the property of Seller. Upon agreeing to the Lex Ecommerce & Policy Agreement, Lex resellers are granted a limited, non-exclusive, non-transferable, revocable license to use LEX’s brands, names, logos, trademarks, service marks, products images, trade dress, copyrights, and other intellectual property associated with the products Reseller is authorized to offer for sale (the “LEX IP”) solely for the purposes of marketing and selling the Products. This license will cease upon termination of Reseller’s status as a Reseller. LEX reserves the right to review and approve, in its sole discretion, Reseller’s use or intended use of the LEX’s IP at any time, without limitation. Reseller acknowledges that it owns no right, title, or interest in any of the LEX IP except as granted herein.

11. Modification of Terms: BUYER’S ACCEPTANCE OF ANY QUOTATION IS EXPRESSLY SUBJECT TO BUYER’S ASSENT TO EACH AND ALL OF THE TERMS AND CONDITIONS SET FORTH IN SELLER’S QUOTATION, AND BUYER’S ASSENT TO THESE TERMS AND CONDITIONS OF SALE SHALL BE CONCLUSIVELY PRESUMED FROM BUYER’S SUBMISSION OF ITS PURCHASE ORDER. NO ADDITION TO OR MODIFICATION OF SAID TERMS AND CONDITIONS SHALL BE BINDING UPON SELLER UNLESS SPECIFICALLY AGREED TO BY SELLER IN WRITING. IF BUYER’S PURCHASE ORDER OR OTHER CORRESPONDENCE CONTAINS TERMS OR CONDITIONS CONTRARY TO OR IN ADDITION TO THE TERMS AND CONDITIONS CONTAINED HEREIN OR IN SELLER’S QUOTATION. ACCEPTANCE OF ANY ORDER BY SELLER SHALL NOT BE CONSTRUED AS ASSENT TO SUCH CONTRARY OR ADDITIONAL TERMS AND CONDITIONS OR CONSTITUTE A WAIVER BY SELLER OF ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN OR IN SELLER’S QUOTATION. SELLER’S ACCEPTANCE OF BUYER’S PURCHASE ORDER IS EXPRESSLY CONDITIONED ON BUYER’S ASSENT TO THESE TERMS AND CONDITIONS AND NO MODIFICATION OR WAIVER OF THESE TERMS AND CONDITIONS IS VALID. UNLESS CONFIRMED IN WRITING BY AN AUTHORIZED REPRESENTATIVE OF SELLER.

12. Authority to Export: ALL ORDERS ACCEPTED FOR EXPORT (AND/OR RE-EXPORT) ARE SUBJECT TO 1) UNITED STATES GOVERNMENT EXPORT REGULATIONS; AND 2) BUYER PROVIDING SELLER WITH ALL DOCUMENTATION NECESSARY FOR SHIPMENT TO THE DESTINATION COUNTRY.

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Sales Policies & Complete Terms & Conditions